Returns & Exchanges

At Home Luxe Studio, we are committed to ensuring your complete satisfaction with our premium home furnishings. We understand that sometimes a product may not meet your expectations, which is why we’ve created a straightforward returns and exchanges process that reflects our dedication to exceptional customer service.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• The item is within the 15-day return period from your delivery date
• The product is in its original condition – unused, unwashed, and undamaged
• All original tags, labels, and packaging are intact
• You have your original order confirmation or proof of purchase
• The item is not listed in our non-returnable products section below

Step-by-Step Return Process

Step 1: Submit Your Return Request

Within 15 days of receiving your order, please complete the Return Request Form below and email it to our customer service team at [email protected].

Step 2: Wait for Authorization

Our team will review your request within 24-48 hours during business days. Once approved, we’ll email you a Return Authorization Number and detailed shipping instructions.

Step 3: Package Your Item

Carefully repackage the item in its original packaging, including all tags and protective materials. Include a copy of your order confirmation or packing slip inside the box.

Step 4: Ship Your Return

Ship your return to our fulfillment center using a trackable shipping method. We recommend insuring your package as you are responsible for it until it reaches our facility.

Step 5: Receive Your Refund or Exchange

Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days.

Return Request Form Template

Please copy and paste the following template into an email to [email protected] with the subject line “Return Request – [Your Order Number]”:

Refunds & Processing Times

Refund Timeline

• Processing upon receipt: 5-7 business days after we receive your return
• Credit Card/PayPal refunds: 3-5 additional business days to appear on your statement
• Total timeframe: Typically 8-12 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

• Credit/Debit Cards: Visa, MasterCard, JCB – refunded to the card used for purchase
• PayPal: Refunded to your PayPal account

Please note that shipping costs are non-refundable, except in cases where we sent you an incorrect or damaged item.

Exchange Process

If you’d like to exchange an item for a different size, color, or product:

1. Follow the same return process outlined above
2. Clearly indicate in your return request that you prefer an exchange and specify the desired item
3. Once we receive your return, we’ll ship your exchange item
4. If the exchange item costs more, you’ll be charged the difference
5. If the exchange item costs less, you’ll receive a refund for the difference

Exchanges are subject to product availability. If your desired exchange item is out of stock, we’ll contact you to discuss alternatives or issue a refund.

Non-Returnable Items

International Returns

As we serve customers worldwide (excluding certain remote areas and parts of Asia), please note:

• International customers are responsible for return shipping costs and any applicable customs duties
• We recommend using a trackable and insured shipping service
• Refunds will be issued in US dollars – currency conversion differences may occur
• Please allow additional time for international shipping and processing