Term and Conditions

Welcome to Home Luxe Studio! These Terms and Conditions govern your use of our website, dunelmhouseitem.com, and your purchases from us. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

1. User Obligations and Responsibilities

As a user of Home Luxe Studio, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy, distribute, or misuse any content from the site.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

Failure to adhere to these obligations may result in the termination of your account or legal action.

2. Product and Service Description

Home Luxe Studio offers premium home furnishings, including bedding, bathroom accessories, furniture, garden items, and home decor. Our products are carefully curated to elevate your living spaces. Key features include:

• Product Range: From 100% cotton bedding to artificial flowers and BBQ grills, we focus on quality and style.
• Materials: We prioritize durable and aesthetic materials, such as high-grade cotton and sustainable options where possible.
• Customization: Some items, like custom furniture, are made-to-order and may have specific return policies (see Section 6).

We strive to display products accurately, but slight variations in color or texture may occur due to screen settings. If you have questions, contact us at [email protected].

3. Order and Payment Terms

When you place an order with Home Luxe Studio, you agree to the following:

• Order Processing: Orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking details.
• Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are secure and processed through encrypted channels.
• Shipping:
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch.
  • Free Shipping: Available on orders over $50 via EMS, delivered in 15-25 business days after dispatch.
• International Orders: We ship worldwide, excluding certain remote areas and parts of Asia. Customers are responsible for customs duties and taxes.
• Order Changes: If you need to modify or cancel an order, contact us within 24 hours of placement. We cannot guarantee changes after processing begins.

4. Returns and Refunds

We want you to love your purchases. Our returns policy is designed for your satisfaction:

• Return Window: 15 days from the delivery date.
• Conditions: Items must be unused, in original packaging with tags attached. Non-returnable items include bathroom supplies (for hygiene), custom furniture, opened home fragrance products, and final sale items.
• Process: Email [email protected] with the Return Request Form within 15 days. We will provide a Return Authorization Number and instructions.
• Refunds: Issued to the original payment method within 5-7 business days after we receive the return. Shipping costs are non-refundable unless the item was incorrect or damaged.
• Exchanges: Available for size, color, or product changes. Follow the return process and specify your preference. Differences in cost will be adjusted accordingly.

For international returns, customers bear return shipping costs and customs fees. Refunds are in USD, and currency conversion differences may apply.

5. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Home Luxe Studio and protected by copyright laws. You may not reproduce, distribute, or use any content without our written permission. Unauthorized use may result in legal action.

6. Liability Limitations

Home Luxe Studio is dedicated to providing high-quality products and services. However, our liability is limited as follows:

• We are not responsible for delays or issues caused by third-party carriers, customs, or unforeseen events (e.g., natural disasters).
• We do not guarantee that the website will be error-free or uninterrupted. Use is at your own risk.
• Our total liability for any claim related to your purchase shall not exceed the product’s purchase price.
• For defective or damaged items, contact us within 48 hours of delivery with photos. We will address issues promptly in accordance with our returns policy.

7. General Provisions

These terms are governed by the laws of the United States. If any provision is found invalid, the remainder remains enforceable. We may update these terms periodically; the latest version will be posted on our website with the “Last Updated” date.